Find out more about the variety of roles at Airparks. Our team constantly strive to exceed our customers’ expectations in a pursuit to achieve hassle-free parking.
Customer Service Assistant at Luton
Customer Service Assistant – Luton
“I enjoy all aspects of my role here, every day is different and I enjoy meeting people from all walks of life. The team I work with are great and I believe I have the full support of my manager and opportunity to develop my career within the company through training.”
“Patience is essential as we often deal with challenging or stressed customers as is keeping calm and being focused on solving problems.”
The role – Our Customer Services Assistant role at Luton and Receptionist role at Birmingham are key to making a customer’s journey as smooth as possible. Greeting passengers on arrival, helping them check-in and encouraging them to buy one of our value added products such as a ‘return greet’ or ‘valet’ helps them have a hassle free experience from the start to the end of their trip. Our team all excel in providing a warm and friendly service, where nothing is too much trouble making sure the start and finish to each customer’s journey is just easy.
Car Mover at Luton
Car Mover – Luton
“I really enjoy working with my colleagues who are friendly and professional”
Jake’s advice: “You must enjoy meeting people and be a team player. It is great to drive all sorts of vehicles and in all types of weather conditions.”
The role – Not a role for the faint hearted! You’ll have great driving and customer service skills along with high levels of fitness to be able to walk up to 17 miles a day! Block parking vehicles takes lots of care and concentration and we take pride in looking after each and every car.
Bus Driver at Birmingham
Bus Driver – Birmingham
“As far as driver roles go, I believe that a customer’s trip begins when they reach us. I can play a big part in making sure people have a memorable trip! The customers are both the best bit and the biggest challenge and solving their problems and making sure they have a positive experience is very rewarding.”
The role – Our PCV Drivers can meet up to 500 of our lovely customers on an average shift – now that’s a lot of faces and a lot of smiling to do! With a genuine desire to deliver a great service, you’ll play a big part in creating lasting memories as well as help to drive repeat bookings and ensuring customers recommend the Airparks experience. A full PCV and CPC licence is essential along with good communication skills – both talking and listening and high quality driving skills, are essential.
Supervisor at Luton
Supervisor – Luton
“I like the responsibility of being in control of the daily activities and managing and working with a brilliant team. My usual day is making sure the site runs smoothly; from printing out and acting on reports showing us space and capacity available, to taking responsibility in ensuring all cars are delivered back to the customers safely and in perfect time.”
The role – Our supervisors are the eyes on the ground. Working particularly closely with the Shift Managers, monitoring productivity of the front line operation and ensuring all customer expectations are met. You’ll have regular customer contact and will be fundamental in creating experiences that keep our customers coming back.
Shift Manager at Birmingham
Shift Manager – Birmingham
“Every day is different. I love working with the team and serving customers in the best way that I can”
“If you love a challenge and want to work as part of a great team, go for it, no day is the same and brilliant customer service is vital”
The role – As Beverley mentions, our Shift Managers have a varied role. You’ll lead your team to deliver a safe and smooth parking operation whilst turning your hand to whatever might be needed. You’ll be able to think on your feet and won’t shy away from having courageous conversations.
Location Lead at Luton
Location Lead – Luton
“It is great to see so many happy and satisfied customers and to know that the team and I have made that happen, our diverse team works so hard to get things right.”
“Car parking is not as simple as you might think! The logistics are fascinating and you need to have an inquisitive mind and strong desire to get things right.”
The Role – As the person with the overall responsibility for the site, the role will utilise your tenaciousness, ability to look at the bigger picture and orchestrate a challenging operation. (Strong IT skills and an eye for detail will help you greatly in achieving this.) Successful Location Leads have a passion for people and drive the business forwards with our Values at the core of what they do.
Our team prides itself on working to a set of clear values to ensure our customers receive a quick, efficient and friendly service. Great Service, Ownership, Team, Innovation and Trust underpin who we are and how we work everyday.
The customer is the reason we are in this business.
Every customer will be treated with dignity, respect and courtesy. We will listen to their needs and respond in a timely, responsible and cheerful manner.
Each of us takes responsibility for our own actions, we keep our promises and see things through to a resolution.
We will conduct all business in an honest and open manner and seek to develop meaningful relationships and long term business relationships.
We will work as one team in pursuit of a shared vision.
We will recognise, celebrate and fully utilise the skills each of us brings to the team.
We will provide the right support to help everybody achieve their best.
Innovation is not just about new technology. It is a way of thinking which will distinguish ourselves from the competition.
We must continually question whether there are better ways of doing things and offer an exciting and different range of products and services that exceed our customers’ expectations.
We work in an environment of respect and honesty. We treat others how we would like to be treated ourselves and we always do what we say.
Working 24/7 and 365 days a year, we are regularly looking for talented and flexible individuals to join us. Offering seasonal, fixed term and permanent contracts, we can give you the opportunity to work the hours that fit your lifestyle. Our core shift pattern is 4on 4off 12 hour shifts working days and nights.
We offer a ton of extras relating to your health, your wealth and your lifestyle. From easy pension management, being seen by the top specialists for your health, to massive discounts from our corporate perks site – it’s all there for you and your family.
As your career grows with Airparks, you will be entitled to additional benefits on top of our core ones which are annual leave, pension and life assurance.
Other available benefits include: life assurance (flex to 6 times your salary), income protection, critical illness cover, childcare vouchers, cycle scheme, Give As You Earn, dental insurance, health insurance, health screening, health care cash plan, Save As You Earn, employee corporate discounts, discounted gym memberships, Tastecard and social club.
Our teams work incredibly hard but we always ensure there’s time for some fun; be it darts or football tournaments, sweepstakes, trips away, takeaways or ice cream.
We actively encourage and support our team to drive their own development and fulfill their potential. We have many opportunities to develop skills like learning a new role within the company, joining our funded bus driver academy, CPC training or gaining NVQ accreditation.