Careers

Helping Customers travel with confidence by delivering an easy and reliable parking experience.

Find out more about the variety of roles at Airparks. Our team constantly strive to exceed our customers’ expectations in a pursuit to achieve hassle-free parking.

Our People

Rachel - Customer Service Assistant at Luton

Rachel

Customer Service Assistant at Luton

Customer Service Assistant – Luton

“I enjoy all aspects of my role here, every day is different and I enjoy meeting people from all walks of life. The team I work with are great and I believe I have the full support of my manager and opportunity to develop my career within the company through training.”

“Patience is essential as we often deal with challenging or stressed customers as is keeping calm and being focused on solving problems.”

The role – Our Customer Services Assistant role at Luton and Receptionist role at Birmingham are key to making a customer’s journey as smooth as possible. Greeting passengers on arrival, helping them check-in and encouraging them to buy one of our value added products such as a ‘return greet’ or ‘valet’ helps them have a hassle free experience from the start to the end of their trip. Our team all excel in providing a warm and friendly service, where nothing is too much trouble making sure the start and finish to each customer’s journey is just easy.

Click here to Apply

Jake - Car Mover at Luton

Jake

Car Mover at Luton

Car Mover – Luton

“I really enjoy working with my colleagues who are friendly and professional”

Jake’s advice: “You must enjoy meeting people and be a team player. It is great to drive all sorts of vehicles and in all types of weather conditions.”

The role – Not a role for the faint hearted!  You’ll have great driving and customer service skills along with high levels of fitness to be able to walk up to 17 miles a day! Block parking vehicles takes lots of care and concentration and we take pride in looking after each and every car.

Click here to Apply

Ronnie - Bus Driver at Birmingham

Ronnie

Bus Driver at Birmingham

Bus Driver – Birmingham

“As far as driver roles go, I believe that a customer’s trip begins when they reach us. I can play a big part in making sure people have a memorable trip! The customers are both the best bit and the biggest challenge and solving their problems and making sure they have a positive experience is very rewarding.”

The role – Our PCV Drivers can meet up to 500 of our lovely customers on an average shift – now that’s a lot of faces and a lot of smiling to do! With a genuine desire to deliver a great service, you’ll play a big part in creating lasting memories as well as help to drive repeat bookings and ensuring customers recommend the Airparks experience. A full PCV and CPC licence is essential along with good communication skills – both talking and listening and high quality driving skills, are essential.

Click here to Apply.

Scott - Supervisor at Luton

Scott

Supervisor at Luton

Supervisor – Luton

“I like the responsibility of being in control of the daily activities and managing and working with a brilliant team. My usual day is making sure the site runs smoothly; from printing out and acting on reports showing us space and capacity available, to taking responsibility in ensuring all cars are delivered back to the customers safely and in perfect time.”

The role – Our supervisors are the eyes on the ground. Working particularly closely with the Shift Managers, monitoring productivity of the front line operation and ensuring all customer expectations are met. You’ll have regular customer contact and will be fundamental in creating experiences that keep our customers coming back.

 

Click here to Apply

Beverley - Shift Manager at Airparks

Beverley

Shift Manager at Birmingham

Shift Manager – Birmingham

“Every day is different.  I love working with the team and serving customers in the best way that I can”

“If you love a challenge and want to work as part of a great team, go for it, no day is the same and brilliant customer service is vital”

The role – As Beverley mentions, our Shift Managers have a varied role.  You’ll lead your team to deliver a safe and smooth parking operation whilst turning your hand to whatever might be needed.  You’ll be able to think on your feet and won’t shy away from having courageous conversations.

Click here to Apply

Domonic - Location Lead Luton

Domonic

Location Lead at Luton

Location Lead – Luton

“It is great to see so many happy and satisfied customers and to know that the team and I have made that happen, our diverse team works so hard to get things right.”

“Car parking is not as simple as you might think! The logistics are fascinating and you need to have an inquisitive mind and strong desire to get things right.”

The Role – As the person with the overall responsibility for the site, the role will utilise your tenaciousness, ability to look at the bigger picture and orchestrate a challenging operation. (Strong IT skills and an eye for detail will help you greatly in achieving this.) Successful Location Leads have a passion for people and drive the business forwards with our Values at the core of what they do.

Click here to Apply

Our Values

Have you GOT IT?

Our team prides itself on working to a set of clear values to ensure our customers receive a quick, efficient and friendly service. Great Service, Ownership, Team, Innovation and Trust underpin who we are and how we work everyday.

Great Service

The customer is the reason we are in this business.

Every customer will be treated with dignity, respect and courtesy. We will listen to their needs and respond in a timely, responsible and cheerful manner.

Ownership

Each of us takes responsibility for our own actions, we keep our promises and see things through to a resolution.

We will conduct all business in an honest and open manner and seek to develop meaningful relationships and long term business relationships.

Team

We will work as one team in pursuit of a shared vision.  

We will recognise, celebrate and fully utilise the skills each of us brings to the team.

We will provide the right support to help everybody achieve their best.

Innovation

Innovation is not just about new technology. It is a way of thinking which will distinguish ourselves from the competition.

We must continually question whether there are better ways of doing things and offer an exciting and different range of products and services that exceed our customers’ expectations.

Trust

We work in an environment of respect and honesty. We treat others how we would like to be treated ourselves and we always do what we say.

The Deal

Working 24/7 and 365 days a year, we are regularly looking for talented and flexible individuals to join us. Offering seasonal, fixed term and permanent contracts, we can give you the opportunity to work the hours that fit your lifestyle. Our core shift pattern is 4on 4off 12 hour shifts working days and nights.

Great Benefits

We offer a ton of extras relating to your health, your wealth and your lifestyle. From easy pension management, being seen by the top specialists for your health, to massive discounts from our corporate perks site – it’s all there for you and your family.

As your career grows with Airparks, you will be entitled to additional benefits on top of our core ones which are annual leave, pension and life assurance.

Other available benefits include: life assurance (flex to 6 times your salary), income protection, critical illness cover, childcare vouchers, cycle scheme, Give As You Earn, dental insurance, health insurance, health screening, health care cash plan, Save As You Earn, employee corporate discounts, discounted gym memberships, Tastecard and social club.

Just For The Heck Of It

Our teams work incredibly hard but we always ensure there’s time for some fun; be it darts or football tournaments, sweepstakes, trips away, takeaways or ice cream.

Career Development

We actively encourage and support our team to drive their own development and fulfill their potential. We have many opportunities to develop skills like learning a new role within the company, joining our funded bus driver academy, CPC training or gaining NVQ accreditation.

 

living-wage

Current Vacancies

Senior Technical Coordinator – Permanent, Birmingham

Upto £26,000 + car + bonus +benefits

Location:

Birmingham, UK (with regular UK travel / occasional trips to Europe and beyond)

The role and opportunity:

We’re looking for a Senior Tech Coordinator to join our Service Delivery team; someone who can take the lead on scoping, testing and implementation of our products, build long term relationships and help to deliver our ‘one stop shop’ for support.

You will make it your mission to have an extensive knowledge of not only the products and services we provide but the operational reasoning behind them. You will be able to autonomously deliver these solutions managing them from conception to realisation.

You’ll thrive in this genuinely dynamic role where no two days are the same – you could be out on site trapping and recording operational requirements one day, then testing brand new technology to expand our ever growing product and service base the next.

 

Responsibilities

You’ll:

  • become a product specialist

  • deliver projects based on specifications you have obtained through working with internal and external customers and suppliers

  • drive technology forwards identifying operational opportunities and matching technical solutions

  • build rapport and great relationships with our customers and suppliers to improve their product experience, support software changes, deliver major projects and provide product training and development to internal and external clients

  • work with our development teams to introduce new functionality and troubleshoot incidents and problems

  • work actively on continual service improvement; identifying weaknesses and improving them in a constant cycle

 

Must-haves for the role…

  • Strong personal drive and ability to manage and prioritise your workload focusing on delivering excellent service

  • Extensive experience across multiple technologies with a focus on Windows (Server and Desktop) ideally with accreditation MCSE/A, MCITP, etc.

  • Experience working in a fast paced highly service focused operational support environment (1st, 2nd or 3rd line) with exposure to incident and problem management processes

  • Excellent communication skills, conversing at all levels

  • A passion for technology

  • Project management experience ideally with accreditation (Agile, Prince2 etc.)

  • Confidence in building relationships and a proven networker

  • Analytical with the ability to interpret data to drive operational decisions

  • Able to manage own workload and work autonomously

  • A clean UK driving licence

 

Not essential but great if you have these too…

  • Project management experience (Prince2, Agile, Scrum etc)

  • ITIL exposure and or accreditation (ITIL foundation, Service delivery)

  • Technical accreditations primarily windows but also networking (MCSE/A, CCNA, MCP, CompTIA etc.)

  • Exposure to disaster recovery planning and risk analysis

 

A bit about us:

Airparks is one of the leading providers of off-airport car parking. We currently have sites near Birmingham and Luton airports and our portfolio is growing. We pride ourselves in delivering great customer experiences; helping travellers to take some of the stress out of their trip.

We couldn’t operate as efficiently as we do, ensuring vehicles, keys and team members are in the right place at the right time without enlisting the services of our sister company Park-IT who provide software solutions to airports and parking service operators just like us.

A relatively newly formed startup, Park-IT handles over 3m car movements a year with more than 3k users logging into the Park-IT platform daily.

Both businesses are backed by Holiday Extras, one of the Sunday Times Top 100 companies to work for and this role gives you the opportunity to work closely across the two.

HR Business Partner – Holiday Extras – Kent

Upto £40,000 DOE + bens + profit share + company car

Working for your sister company Holiday Extras, we’re looking for experienced HR Business Partner to join us on the Holiday Extras campus and become part of our Airparks People team. The workload is fast-paced, but the atmosphere is fun. Working for the Holiday Extras group, you’ll be supporting two very distinct businesses – Airparks and the Holiday Extras distribution business. Both companies are passionate about customer service and continue to strive to exceed our customer’s expectations – this is what we want from you too!

We are not your traditional HR team; our mission (and yours if you choose to accept it) is to help make Airparks and Holiday Extras truly amazing places to work and we’re lucky enough to get to do that every day! Our approach is always to be as proactive as we can whilst solving problems in new ways, bringing fresh ideas and always looking at things from our own unique perspectives.

We want our Business Partners to work closely with the leadership and management teams in order to develop a people agenda which supports the achievement of the organisation’s objectives. Design and deliver tailored people activity, always ensuring that people considerations are always front-of-mind.

As your client group is spread across multiple sites in Birmingham and Luton, you’ll be an expert in building strong relationships remotely as well as happy to travel very regularly to the sites.

Role Responsibilities:

  • Leading activity with and for the People Team in delivering people and HR related initiatives and projects, both strategic and operational
  • Line management responsibility and development of the Airparks People Team, currently a team of two
  • Provide significant and senior level advice and guidance on employment law, in line with Company policies and processes
  • Lead, manage and continually evolve large strategic projects around workforce management, Talent Acquisition, Engagement and Employer Brand
  • Systematic and periodic reporting and metrics ensuring key stakeholders are kept up to date with the current state of play
  • Evolve the value add of the People Team by implementing new ideas and providing research for new or improved policies, processes and initiatives
  • Lead and manage restructures and complex ER cases where necessary with little to minimal support

 

Role Requirements: Essential

You are:

  • A senior HR business partner or part of a senior management team with high levels of experience at working autonomously or in a team
  • You are interested in supporting a broad range of business activities within a generalist field working with senior management teams to quickly and effectively affect necessary change
  • Significantly experienced in supporting client groups with a variety of employees at varying levels
  • Able to work alone with the ability to manage changing priorities within an 24/7 operational environment
  • Either legally qualified or are CIPD fully-qualified or equivalent levels of education
  • Significantly experienced at providing senior level guidance on complicated cases using case law experience
  • A clear communicator, able to build relationships at all organisational levels
  • A positive and driven self starter that is passionate about people and calm under pressure

 

We are looking for the best to join our team. We pride ourselves on being able to offer exciting challenges in the world of People, whilst providing a fantastic environment in which to work. Along with pension, discounted travel and shopping perks, cycle-to-work schemes, etc we also have birthday days off, ‘Anytime +’ (our flexible working philosophy that says if you are contactable and connected it doesn’t matter where or when you work) and so much more….

If that sounds like you, we’d like to see …

  • A cover letter
  • Your CV

To apply, please submit the above by hitting the ‘Apply Now’ button. Applications close on Friday 6th October.

Car Mover/Driver Luton – Seasonal Contract

£8.87p/h + bonus

Driver – Luton £8.87ph

Based in LU1 this is a fixed term zero hour contract. You would be working 8-12 hour shifts, days and nights.

Our large site needs fit, careful and motivated drivers to come and join the team . Walking over 15miles a day, you will be moving cars from our arrivals area to their secure parking ‘pens’ in a different area of the site. Those who will relish this role will be happy to work outside, take care and pride in what they do and like to just get things done.

Qualifications

Essential:

– Full clean UK Driver’s Licence

Experience

Essential:

– Experience within a driving capacity or operation

– Delivering tip top customer service

– Able to work shifts, days, nights, midweek and weekends

Can't see the right job for you?

When we have in a suitable role we will get in touch.